Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@sensoryproductdesign.com. If your return is accepted, we’ll provide return shipping instructions and, when applicable, a return shipping label. Please do not send your item back without first contacting us, as returns sent without authorization may not be accepted.

You can always contact us with return questions at info@sensoryproductdesign.com.

Damages and issues

Please inspect your order upon receipt and contact us promptly if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.